Privacy Policy

Effective Date: May 13, 2025

At https://casino-adrenaline.ca/ ("we," "us," "our"), we are profoundly dedicated to protecting the privacy and ensuring the security of the personal information belonging to our valued players throughout Canada. This Privacy Policy sets out our practices regarding the collection, use, disclosure, and protection of your personal data when you access our website and make use of the gaming services we provide.

Our operations are conducted in strict observance of the principles set forth in the Personal Information Protection and Electronic Documents Act (PIPEDA) and all other pertinent provincial privacy statutes applicable within Canada.

Information We Collect About You

We gather various categories of personal information deemed necessary for delivering our online gambling services, effectively managing your player account, processing your financial transactions, and complying with all relevant legal and regulatory obligations. The types of personal data we may gather encompass:

  • Identifying and contact details, such as your full name, date of birth, gender, residential address, email address, telephone number, and specifics derived from official government-issued identification (like a driver's license or passport) essential for confirming identity and age eligibility (KYC procedures).
  • Financial particulars, including payment card details, banking information, and other monetary data required for processing both deposits into and withdrawals from your account.
  • Information pertaining to your player account, such as your chosen username, password, security validation information, and any other data linked to your account profile and activity.
  • Comprehensive records of your betting and gaming activities, transaction history including deposits and withdrawals, and other interactions conducted through our platform.
  • Technical data, including your device's IP address, browser specifications, time zone settings, operating system details, and other technical information when you connect to our website.
  • Usage data, providing valuable insight into how you interact with our website and services, including the pages you browse, links you select, and specifics regarding your gameplay sessions.
  • Records of all communications you have with us, including your interactions with our customer support team via various channels like live chat, email, or telephone.
  • Your expressed preferences regarding the receipt of promotional materials and other communications from us.
  • Information that is publicly available, where relevant and permissible for verification processes or efforts to prevent fraudulent or illicit activities.

We primarily obtain personal information directly from you when you complete the registration process for an account, actively use our services, or communicate with us. Additionally, we may receive certain data from external entities, including identity verification providers, financial institutions, and regulatory bodies, when necessary for legal compliance and enhancing security protocols.

How Your Information is Utilized

We utilize your personal information for a range of fundamental purposes:

  • To establish, maintain, and effectively manage your player account, ensuring you have seamless access to our gaming services.
  • To execute your financial transactions efficiently, covering both the funding of your account and the withdrawal of winnings.
  • To operate, maintain, and continually enhance our website and the array of gaming options we make available, with the aim of personalizing your experience and analyzing usage patterns to refine our offerings.
  • To deliver responsive, helpful, and timely customer support and address any inquiries or issues you may encounter.
  • To implement and oversee robust measures promoting responsible gambling, which includes facilitating the setting of personal limits, providing self-exclusion options, and identifying usage patterns that may suggest a need for support or intervention.
  • To protect the security and integrity of our platform and actively detect and prevent fraudulent activities, collusion, or any other unauthorized or unlawful behaviours.
  • To ensure strict compliance with our licensing obligations, anti-money laundering (AML) regulations, and all other applicable legal and regulatory frameworks prevalent within Canada.
  • To provide you with tailored promotional offers, bonuses, and information about our services, strictly in accordance with your marketing communication preferences (you always retain the ability to opt-out).
  • To evaluate and mitigate potential operational and financial risks associated with providing our services.

Cookies and Related Tracking Technologies

Our website employs cookies and comparable technologies to enhance and personalize your user experience. These small data files stored on your device serve various essential functions, including:

  • Enabling core website functionalities and facilitating secure access to your account.
  • Analyzing how our website is used to inform improvements in performance, usability, and design, based on aggregated user behaviour.
  • Supporting targeted marketing efforts by helping us understand your interests and deliver relevant content on our platform and potentially on external websites.

You have the ability to control and manage your cookie preferences through your browser settings. While most web browsers are configured to accept cookies by default, adjusting your settings to decline them may impact the full functionality and your overall experience on our website.

Sharing Your Personal Information

We may share your personal information with specific third parties under certain circumstances, including:

  • External service providers who perform essential functions on our behalf, such as processing payments, conducting identity verification checks, providing IT support, and assisting with marketing communications. These providers are legally bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.
  • Government bodies, regulatory authorities, and law enforcement agencies when legally required or deemed necessary to fulfil our compliance obligations, particularly those related to responsible gambling and anti-money laundering efforts.
  • Financial institutions directly involved in processing your transactions.
  • Specialized organizations focused on the prevention of fraud and the confirmation of identities.
  • Other parties with your explicit consent or when disclosure is otherwise permitted or required by applicable law.

We want to be clear that we do not engage in the sale or rental of your personal information to any third parties for their independent marketing purposes.

Data Security Measures

We have implemented robust technical and organizational security protocols to shield your personal information from unauthorized access, unintentional loss, alteration, or unauthorized disclosure. These safeguards include the use of encryption, firewalls, secure server infrastructure, and strict access controls and procedures. Furthermore, we ensure that all our personnel and any third parties who handle personal information on our behalf are subject to stringent confidentiality obligations.

It is important to acknowledge that no method of transmitting information over the Internet or storing data electronically is entirely impervious to risk. While we employ commercially reasonable and industry-standard measures to protect your personal information, we cannot provide an absolute guarantee of its complete security.

Retention of Information

We retain your personal information only for the duration necessary to achieve the specific purposes for which it was initially collected, including fulfilling any legal, accounting, or reporting requirements. The precise period for which we retain certain data may vary depending on the type of information and the specific purpose for its use, all in accordance with applicable Canadian laws and regulations.

Your Privacy Rights

In accordance with Canadian privacy legislation, you possess certain fundamental rights concerning your personal information. These may include the ability to access your personal data held by us, request corrections if the information is inaccurate or incomplete, withdraw your consent for the collection, use, or disclosure of your data (subject to legal or contractual limitations), and lodge a complaint with the appropriate privacy oversight body in Canada, such as the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, or if you have questions about them, please contact us directly using the contact information provided below. We may need to request specific details from you to verify your identity and ensure that your request is legitimate and properly handled.

Cross-Border Data Transfers

Your personal information may be stored or processed in facilities located outside of Canada. In such instances, your data could potentially be subject to the laws of the jurisdiction where it is processed and stored, and may be accessible to governmental, judicial, or regulatory bodies within that jurisdiction.

We take commercially reasonable steps to ensure that any transfer of personal information outside of Canada aligns with applicable Canadian privacy legislation and that your data is afforded a level of protection comparable to that required within Canada.

Policy Updates

We may revise and update this Privacy Policy from time to time to reflect changes in our operational practices, the services we offer, or evolving legal and regulatory requirements. Any such updates will be posted on our website and will be accompanied by a new effective date. We encourage you to review this policy periodically to stay fully informed about how we are protecting your privacy.

How to Contact Us

Should you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to get in touch with us by email at:

[email protected]